At Lumi Korea, we prioritize your satisfaction and confidence while shopping online. This Return & Refund Policy outlines the process for returns, exchanges, and refunds to ensure a seamless experience for our customers.

1. Eligibility for Returns & Exchanges

• Products can be returned within 7–14 days of delivery (depending on the product category).

• Items must be unused, in original packaging, and in resalable condition.

• Some products are non-returnable (e.g., perishable goods, customized items, intimate apparel).

• Proof of purchase (invoice or order confirmation) is required for all returns.

2. How to Request a Return or Exchange

1. Contact our customer support team via email or phone within the eligible period.

2. Provide your order number and reason for return/exchange.

3. Our team will guide you through the return shipping or pickup process.

3. Refund Process

• Refunds are issued through the original payment method within 5–7 business days after the product is received and inspected.

• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, mobile banking, or store credit.

• Partial refunds may apply if the returned product is damaged, used, or missing original packaging.

4. Exchange Policy

• Exchanges are available for size, color, or variant issues, depending on stock availability.

• Contact our team promptly to initiate an exchange request.

• Products for exchange must meet the return eligibility criteria.

5. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, contact us immediately within 48 hours of delivery.

• Lumi Korea will provide a replacement, repair, or full refund, as appropriate.

6. Shipping for Returns

• Return shipping costs may be covered by Lumi Korea if the product is defective or wrongly delivered.

• For other returns, customers may bear the shipping charges.

7. Contact Us

For all return, exchange, or refund inquiries, contact:
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]